Re-opening FAQs

Is cash being accepted at stores or will it be card payment only?

Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card.

Will there be a limit to how long I can spend in the centre?

There are no limits to how long you can spend in the centre but we ask you to be respectful as you must leave for another to be able to enter.

Do I have to wear a face covering while in the centre?

Yes, from Friday 24 July it will be mandatory to wear a face covering while visiting the centre.

How will you ensure customers’ safety?

The safety and wellbeing of our customers and staff is our first priority. We’ve been working on steps to ensure we can welcome you back in the safest way such as:

A one-way system will be in place to ensure social distancing can be maintained.

We will only be allowing a set number of people into the centre at one time.

There will be signs to help remind shoppers to keep a safe distance apart.

Our team is running enhanced cleaning practices throughout the centre.

There are hand sanitiser stations located around the centre.

Are there any changes to car parking?

No, the car park remains open but please use public walkway to Level 5 (bridgelink to shopping centre) to access the centre due to restricted access to the lifts and use of the stairwells.

Will all entrances to the centres be open?

Yes, but there is a one-way system in place to ensure social distancing. There will also be a set capacity for the centre so you need to queue to enter.

What shops are open and what are their trading hours?

You can see which shops are trading and their opening hours on their individual store page on our website.

Centre hours are:

Monday to Saturday 9am – 5.30pm

Sunday 10.30am – 4.30pm

Do I have to queue for each store?

Stores will have a set capacity of people allowed in the store at one time so you may have to queue for access. Please use the external queuing system in place.

Are all the toilets open?

Yes - the toilets on Level 3 are open as well as the disabled toilet on the shops level (Level 2).

Will the baby feeding and changing facilities be open?

The baby changing facilities on Level 3 are open.

Why is there a one-way system in place?

System is governed by directional signage and is in place to ensure social distancing in line with government guidleines.

Will there be any changes to the lifts?

Lift access will be subject to social distancing guidelines. We ask that one person or one family group use them at a time and give priority to disabled customers and pushchairs. We would recommend using the stairs where possible.

Is there any change to the local buses/trains?

Please see our ‘Find Us’ page for information on public transport to the centre.

I can’t stand for long periods, what support is available to me in the centre and in the queue?

Unfortunately, at this time we are unable to assist with this, we would suggest trying to gain access in quieter times.